AION DENTAL DESIGNS LTD (“we”, “us”, or “our”) operates an e-commerce website specialising in the sale of dental instruments, equipment, and consumable supplies in the United Kingdom. We respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, creating an account, or contacting us.
This Privacy Policy explains what personal information we may collect, how we use it, how we protect it, and the rights you may have under applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal and Contact Information
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Company or clinic information where provided
Order and Transaction Information
- Products purchased or considered
- Order details and order history
- Billing information
- Delivery information
- Payment status and transaction-related information
We do not ordinarily store complete payment card details on our own systems. Online payments may be processed through third-party payment service providers, which handle payment information in accordance with their own privacy and security policies.
Account Information
If you create an account, we may collect information required to establish and manage your account, including your login credentials and account-related information.
Communications
If you contact us by email, telephone, contact form, or other available channels, we may retain the information you provide so that we can respond to your enquiry and maintain appropriate customer service records.
Technical Information
When you access our website, certain technical information may be collected automatically, such as IP address, browser type, device information, operating system, approximate location, website activity, and other technical data. This information may be collected through cookies or similar technologies.
2. How We Use Your Information
We may use personal information for the following purposes:
- To process and fulfil orders
- To provide products and services requested by you
- To arrange delivery of purchased products
- To process payments through appropriate payment providers
- To create and manage customer accounts
- To respond to enquiries and provide customer support
- To process returns, exchanges, refunds, and warranty-related requests
- To provide information about products or orders
- To maintain and improve our website and online shopping experience
- To detect, prevent, and investigate fraud, misuse, or security incidents
- To comply with applicable legal and regulatory requirements
- To establish, exercise, or defend legal claims where necessary
We will only process your personal information where we have an appropriate lawful basis for doing so.
3. Lawful Basis for Processing
Depending on the circumstances, we may process your personal information on the following lawful bases:
Contract: Where processing is necessary to fulfil an order or provide services you have requested.
Legal Obligation: Where processing is necessary for us to comply with applicable legal, accounting, tax, regulatory, or other obligations.
Legitimate Interests: Where processing is necessary for legitimate business purposes, provided that those interests are not overridden by your fundamental rights and freedoms.
Consent: Where we ask for your consent to process information for a specific purpose, such as certain types of marketing communications or non-essential cookies. You may withdraw consent at any time.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the user experience.
Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device. You can manage or withdraw certain cookie preferences through the cookie settings available on our website or through your browser settings.
Disabling certain cookies may affect some website functions.
5. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business and provide services to you. These parties may include:
- Payment processors and payment service providers
- Delivery and logistics providers
- Website hosting and technical service providers
- E-commerce and website service providers
- IT, security, and fraud-prevention service providers
- Professional advisers, where reasonably necessary
- Government authorities, regulators, courts, or law enforcement where legally required
We do not sell your personal information to third parties.
Third-party service providers are expected to process personal information only for appropriate purposes and to maintain suitable security measures.
6. International Data Transfers
Some service providers we use may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.
Where required, appropriate safeguards may include adequacy regulations, international data transfer agreements, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or other legally recognised safeguards.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and other personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining appropriate business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal, accounting, or regulatory requirements.
The applicable retention period may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, where appropriate.
9. Your UK Data Protection Rights
Subject to applicable law and certain exemptions, you may have the following rights:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may ask us to correct inaccurate or incomplete information.
- Right to erasure: You may request deletion of your personal information in certain circumstances.
- Right to restriction: You may ask us to restrict processing in certain circumstances.
- Right to data portability: Where applicable, you may request certain personal information in a structured, commonly used, machine-readable format.
- Right to object: You may object to certain processing based on legitimate interests and to direct marketing.
- Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.
These rights are not absolute and may be subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the details provided below.
10. Direct Marketing
Where permitted by applicable law, we may send information about our products, services, or business updates where we have a lawful basis to do so.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us directly.
We will not make continued marketing communications a condition of purchasing products from us.
11. Children’s Privacy
Our website is intended for adults and business customers and is not directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites, payment services, or other external platforms. These third parties operate independently and may have their own privacy policies.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the applicable privacy policy before providing personal information to any external service.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, applicable legislation, or data protection practices.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact us:
Company: AION DENTAL DESIGNS LTD
Email: aiondentalsupplies@hotmail.com
Address: 43 Compton Close, London, England, NW1 3QS
Telephone: +44 7984 157561
We will review privacy-related enquiries and respond within the timeframe required by applicable law.
15. Complaints
If you are dissatisfied with how we handle your personal information, we encourage you to contact us first so that we can try to resolve your concern.
You also have the right to lodge a complaint with the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO), where you believe that your personal information has been processed in breach of applicable data protection law.
